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Bank Dhofar - Internet Banking Terms and conditions |
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1. Definitions
1.1 Bank - Bank Dhofar SAOG, a
banking company incorporated and licensed by Central Bank of Oman in the Sultanate of Oman. 1.2 Customer(s) - the Individual Account holder(s) or the
Legal Entity(s) accepted by the Bank to open a banking account with the Bank.
In this document, all references to the Customer in the masculine gender will
also include the feminine gender and corporate customers. 1.3 User(s) - the Customer and / or person(s) authorised by the Customer to use the Bank’s Internet
Banking Service (“Service”). 1.4 Service means the Bank’s Internet Banking
Service. 1.5 Internet Account - the Customer’s Savings and/or Current Account
and/or any other type of account, maintained at any branch, identified by the
Customer as one of the accounts linked at the time of applying for the
Service or subsequently for operations through the use of the Service. 1.6 Password - any confidential Password, phrase, code or
number issued to any Customer or User which may be used to access the
Service. 1.7 User-ID - a
unique identifying number or name allotted by the Bank to the Customer to
login (access) and use the Service. 1.8 Security Mode – Customer/User mobile and email will
be a security device to receive the system generated security code. 1.9 Security Code - a numerical code generated by
the system and send to Customer or User registered mobile number/email id to
access the Service and for authorizing the financial and non-financial
transactions through the Service. 1.10 One Time Password (OTP) - a security system
that auto generates password, each time a user adds or updates a beneficiary
for Third Party Transfer within or outside Oman or Bill Payment. it is a combination of 8 numeric digits sent via SMS to
the customer/user registered mobile phone number with the Bank. The SMS will
be in the following format: “Please enter the following One Time Password to
confirm your transaction :( example) 12345678. For more information call
(+968) 24791111. 1.11 Terms refer
to Terms and Conditions for use of the Service as specified in this document. 2. Applicability of Terms These Terms form the agreement between the Customer and the
Bank. By applying for the Service the Customer acknowledges and accepts these
Terms. These Terms will be in addition to the terms and conditions relating
to any account of the Customer. If there is any conflict, these Terms
override any others. 3. Internet Banking Service 3.1 The Bank shall endeavor to provide to the User through
Internet Banking, services such as Balance Enquiry, Details of Transactions
in his account for the past 3 months, Statement of Account, Request for Cheque-books, Request for ATM Cards, Request for Transfer
of Funds between linked accounts of the same Customer, Payment of Utility
Bills and such other facilities as the Bank may decide to provide from time
to time . The Bank may also make changes to the
services offered from time to time without the Customer’s consent. The
Customer will be informed of these changes through email or website of the
Bank or written communications. 3.2 The Customer
undertakes not to use the Bank’s Service or any related service for any
illegal or improper purposes. He shall also not attempt to adapt, alter,
modify, enhance, delete or in way tamper with the Bank’s Internet Banking service. 4. Application for Internet Banking Service 4.1 The Customer would
need to be a current Internet user or have legal access to the Internet and
knowledge of how the Internet works. The Customer may apply for Internet
Banking services by completing online registration form at the Bank’s
website. By completing online registration , the Customer agrees
to be bound by these Terms and Conditions. In the case of corporate
Customers, the customer should submit to the bank Board resolution, ratifying online
registration for the Service, abide by these Terms and conditions and
authorizes Users of the Service, otherwise the services will not be activated
for corporate Customer. 4.2 The acceptance of the
registration and receiving the acknowledgement thereof does not automatically
imply the Bank’s approval of the Customer’s application for the Service. 4.3 The Bank will advise
the Customer from time to time the Internet software, such as Browsers, which
are required for using the Service. There will be no obligation on the Bank
to support all Internet software or their versions. 5. Processing and Execution of Transactions 5.1 The User may submit
requests to transact on his account through the Service. These may either be
processed online or offline. All offline requests will have a prescribed
turnaround time, which is subject to change. These turnaround times will be
mentioned on the screen of the request. 5.2 The Bank will not be
liable for losses or costs caused by abnormal and unforeseeable circumstances
outside the Bank’s reasonable control, which take place between the time
their request is submitted through the Service and the stipulated time
required by the Bank for taking action on the specific request. 5.3 The transactions
would also be subject to maximum transaction limits submitted by the Customer
in the registration form and accepted by the Bank. 6. Internet Banking Access 6.1 One or more Users
can be identified to operate the Account(s) through the Internet and each
User can be assigned limits to perform financial transactions in line with
the Operating Instructions Mandate provided by the Customer to the Bank for
operating the Account(s) 6.2 The Bank will allot
a User ID and Password for each user authorized by the Customer to use the Internet
Banking Service. The User will be required to change the Password
assigned by the Bank on accessing Internet Banking for the first time. During
the first time log in, the User should accept these terms and conditions
prior to using the service. 7. Joint / Corporate Accounts 7.1 The Service will also be
available to Customer Accounts (Individual and joint accounts or Corporate
accounts) which are operated jointly by more than one Authorised
Signatory. The Bank can set up Limits for each of the Users authorised by the Customer to use the Service, if
requested, which can apply singly or jointly, i.e. the User(s) using their
User-ID and Password jointly to initiate financial transactions. These Limits
would apply to all the financial transactions initiated by the User(s). User
group limits can be set up for joint transactions. The Customer shall
expressly agree with such arrangements when
registering for the Service. 7.2 The Customer is
responsible for establishing appropriate controls for using the Service by
Users authorised by him. The Bank will not be
liable to the Customer for any loss, damage or expense arising from access to
the Customer’s account by any unauthorized person or unauthorised
User. 8. Security Provisions 8.1 The User is advised
to change his Password as frequently as possible as the use of the same password over a long period of time may
give rise to the risk of compromising it. The Bank accepts no responsibility
for any loss suffered by the Customer arising out of failure to change his
password. For further safety, the Bank may introduce other means of secure
authentication which the User would be obliged to follow. 8.2 The User shall not
share his Password and he would be fully responsible for any consequences
arising from sharing his Password or not maintaining the confidentiality of
his Password. The Customer shall commit his Password to memory and not record
it in a written form which can be accessed by another or record his password
in software which retains it automatically such as internet browser “remember
password” features. . In case the User has forgotten his Password, he can
request a new Password by writing to the Bank. 8.3 The User should not
leave his computer unattended during the time he has logged into Bank Dhofar Internet Banking. 8.4 The User must not
access the Service from any computer connected to a local area network or any
public Internet access device/point without first making sure that the
computer and the network are free of virus, spyware, destructive or
disruptive components, malicious code or any other software which may
compromise the Bank’s or the User’s access to the Service, and that no one
else will be able to observe or copy their access or get access to the
Service. 8.5 The User should never
allow anyone to come into possession or take control of the Security Device
(Mobile) preferred by the Customer. 8.6 The User should
inform the Bank immediately if the Security Device fails to function. 9. Charges and Fees 9.1 The Bank is currently
offering this service free of charge to Customers. Certain transactions
however are chargeable, details of which are published in the Bank Dhofar website.. However the
Bank may levy charges for the Service at a future date, which the Bank would
advise the Customers through email, Bank’s website or written communication. 9.2 The Customer authorises the Bank to recover all charges related to
Internet Banking Service as determined by the Bank from time to time by
debiting any of the Customer’s designated accounts. 9.3 The Bank may
terminate the Service without giving any further notification to the
Customer, if at any time the Customer’s account balance falls short of the
required minimum amount as aforesaid and/or if the service charges remain
unpaid. The Bank will not incur any liability or responsibility whatsoever by
reason of such withdrawal. 10. Funds Transfer 10.1 The User can
transfer funds to other accounts within outside Oman, through the Service, for which, the Customer should register the beneficiary
account/s beforehand. 10.2 The remittance
shall be processed in accordance with and subject to the Bank’s applicable
system regulations 10.3 It is understood
that the Bank shall exercise reasonable care for effecting
the transfer through the use of reliable means available. However, in case of
delay, loss, error, mutilation, mistake in the transfer and communication by
the User,branches,
Correspondents and agent, the transfer is entirely at the User’s (remitter's)
own risk. . 10.4 All charges payable
in the course of transfer including Correspondent charges (if any) shall be
borne by the User (remitter) and be deducted from the proceeds of the
transfer. 10.5 In the absence of
any instructions to the contrary the transfer will be effected
in the currency of the geographical location of the destination and subject
to related cut-off times or any other regulations applicable therein. 10.6 The Bank will
endeavor to effect such funds transfer instructions
received through the Service provided there are sufficient funds available in
the Customer’s account. The Bank shall not be liable for any omission in
making all or any of the payments or for late payments due to circumstances
beyond its reasonable control. 10.7 The User can also
pay specific Utility bills through the Service. To avail this facility, the
Customer should first register with the Bank his contract/account numbers
given by the specific utility providers. 10.8 The Bank endeavors
to send SMS confirmation to the User on the successful/failure of a
beneficiary addition. However, the Bank bears no liability in case the User
does not receive the SMS confirmation as a result of unavailability of the
network coverage or the user has changed his mobile number or the service provider
or any other technical disfunctionality. 10.9 The
Bank may sub-contract and employ agents or use the services of correspondent
banks to carry out any of its obligations under these Terms. Although the
Bank will take reasonable care when using their services, it will not be held
responsible for any delay or losses that the Customer may suffer due to their
actions or their omissions. 11. Authority to the Bank 11.1 All User
transactions are authorized after authentication of the User-ID and Password
by the User. The Customer grants express authority to the Bank for carrying
out the Banking transactions performed by the User(s) through the Service.
The Bank shall have no obligation to verify the authenticity of any
transaction received from the User(s) through the Service or purporting to
have been sent by the User(s) via the Service, other than by means of
verification of the User-ID and the Password. 11.2 The Bank will only
act on an instruction insofar as it is in the Bank’s opinion practicable and
reasonable to do so and in accordance with its regular business practices and
procedures. 11.3 The display or
print-out that is produced by the User(s) at the time of operation of
Internet Banking is a record of the operation of the Internet access and shall
not be construed as the Bank's record of the relative transactions, The
Bank’s own records of transactions maintained through computer systems or
otherwise shall be accepted as conclusive and binding for all purposes. 11.4 The Bank will send
a periodic statement to the Customer. It will be considered as an acceptance,
unless any discrepancy is pointed out within a week from the date of
sending. If the Customer has not notified the Bank within a week, then
it shall be taken as a sign of acceptance of the Bank’s records 12. Accuracy of Information 12.1 The User is
responsible for the correctness of information supplied to the Bank through
the Service or through any other means such as electronic mail or written
communication. The Bank shall not be required to independently verify such
information. The Bank accepts no liability for the consequences arising out
of erroneous information supplied by the User(s) / Customer(s). If the User
suspects that there is an error in the information supplied to the Bank by
him, he shall advise the Bank immediately. The Bank will endeavor to correct
the error wherever possible on a “best efforts” basis. 12.2 If the User notices an error in the account
information supplied to him through the Service, he shall advise the Bank
immediately. The Bank will endeavor to correct the error promptly and adjust
any interest or charges arising out of the error. 13. Liability of the Customer and the Bank 13.1 The User shall not
be liable for any unauthorised transactions occurring
through the use of the Service which is attributed to the fraudulent or
negligent conduct of the employees of the Bank. 13.2 The Customer shall
be liable for any loss arising from unauthorised
transactions in the Internet Banking accounts if he has breached the Terms
and conditions, or contributed to or caused the loss by negligent actions
such as the following: · Keeping a
written or electronic record of Internet Banking Password. · Disclosing or
failing to take all reasonable steps to prevent disclosure of the Customer-ID
or Password to anyone including Bank staff and/or failing to advise the Bank
of such disclosure in time. · Not advising the Bank
immediately about unauthorised access to or
erroneous transactions in the Internet accounts. 13.3 The Bank shall not
be liable for any unauthorised transactions
occurring through the use of the Service which can be attributed to the
fraudulent or negligent conduct of the Customer. 14. Force Majeure Under no circumstances shall
not the Bank be liable for any damages whatsoever whether such damages are
direct, indirect, incidental, consequential and irrespective of whether any
claim is based on delay, loss of revenue, investment, production, goodwill,
profit, interruption of business or any other loss of any character or nature
whatsoever and whether sustained by the Customer or any other person. The
Bank shall in no circumstances be held liable to the User if access to the
Service is not available in the desired manner for reasons including but not
limited to natural calamity, floods, fire and other natural disasters, civil
unrest, government action, legal restraints, faults in the telecommunication
network or Internet or network failure, software or hardware error or any
other reason beyond the control of the Bank. 15. Indemnity The Customer indemnifies the
Bank against any loss suffered by the Bank, its Customers or a third party
and against any claim or action brought by a third party which is in any way
the result of the improper use of the Service by the Customer. 16. Disclosure of Personal Information 16.1 The Bank will take
reasonable care to ensure confidentiality of information about the
Customer and Users. However the Customer agrees that the Bank or its
contractors may hold and process his Personal Information on computer or
otherwise in connection with the Service as well as for statistical analysis
and credit scoring. 16.2 The Customer also
agrees that the Bank may disclose, in strict confidence, to other
institutions, such Personal Information as may be reasonably necessary for
reasons inclusive of, but not limited to, the following: · for participation in any telecommunication
or electronic clearing network · in compliance with a legal directive · for credit rating by recognized credit
scoring agencies · for fraud prevention purposes 17. Lien The Bank shall have the right
of set-off and lien, irrespective of any other lien or charge, present as
well as future on the deposits held in the Customer’s linked Account(s) or in
any other account or assets, whether in single name or joint name(s), to the
extent of all outstanding dues, whatsoever, arising as a result of the
Service extended to and/or used by the Customer. 18. Amendment of Bank Dhofar’s
Terms and Conditions 18.1 The Bank has the
absolute discretion, without prior consent of the Customer, to amend or
supplement any of the Terms and Conditions at any time and will endeavor to
give prior notice for such changes wherever feasible except for changes to
interest and exchange rates and/or other variations that are subject to
market changes. 18.2 Any exchange rate,
interest rate, dealing rate and other prices and information quoted by the
Bank on the Internet Site(s) or otherwise in response to an online inquiry are
for reference only and is not binding. Any rate,
price and information offered by the Bank for the purpose of the relevant
transaction shall be binding on the User upon the User confirming his
acceptance irrespective of any different rate, price or information quoted by
the Bank. 18.3 The Bank has the
right to introduce new services within Internet Banking from time to time.
The existence and availability of the new functions will be notified to the
Customer as and when they become available. The changed terms and conditions
applicable to the new Internet Banking Service shall be communicated to the
Customer. By using these new services, the Customer agrees to be bound by the
terms and conditions applicable. 19. Non-Transferability 19.1 The Service is
personal to the Customer and is not transferable to any third party under any
circumstances and it shall be used only by the authorized Customer(s). 19.2 The Customer shall
undertake not to assign this Service to anyone else. 20. Termination of Bank Dhofar
Internet Banking Service 20.1 The Customer may
request termination of the Internet Banking facility at any time. The
turnaround time of such request would be 7 working days to disable the
Internet Banking ID. However the Customer will remain responsible for any
transactions made in his account(s) through the Service prior to the time of
such cancellation of the Service. 20.2 The Bank may
suspend or terminate the Service at any time. Where possible, prior notice
will be given to the Customer. If the Service is suspended or terminated by
the Bank for a reason other than the breach of the Terms by the Customer, the
Bank’s liability shall be restricted to the return of the annual charges, if
any, recovered from the Customer for the period in question. 20.3 The closure of all
Internet accounts of the Customer will automatically terminate the Service. 20.4 The Bank may
suspend or terminate the Service without prior notice if the Customer has
breached these terms and conditions or the Bank learns of the death,
bankruptcy or lack of legal capacity of the Customer. 20.5 Where the Customer
is a partnership, the Terms will continue in force unless revoked by notice
given by the authorized person in the partnership, notwithstanding any change
of name of the partnership, change in partners or any partner ceasing to be a
partner by reason of death or otherwise. This obligation will be
extended to legal heirs and new partners. 21. Notices 21.1 Mutual Notices
–will have legal force under these terms and conditions if sent :- · electronically to
the mail box of either party as per the available email address. · in writing by delivering
them by hand or by sending them by post to the last address given by the
Customer and in the case of the Bank to the address mentioned in the heading
above. 21.2 In addition, the
Bank may also publish notices of a general nature which are applicable to all
Customers of Internet on its website. Such notices will have the same effect
as a notice served individually to each Customer. 22. Severability Each of the provisions of
these Terms and Conditions is severable and distinct from the others and, if
at any time one or more of such provisions is or becomes illegal, invalid or
unenforceable in any respect under the laws of any jurisdiction, the
legality, validity or enforceability of the remaining provisions shall not be
affected in any way. 23. Governing Law 23.1 These Terms and
Conditions shall be governed by and will be interpreted in accordance with
the laws of the Sultanate of Oman. All disputes arising out of or in
connection with these Terms shall be submitted to the exclusive jurisdiction
of Omani courts. 23.2 The Bank accepts no
liability whatsoever, direct or indirect, for non-compliance with the laws of
any country. The mere fact that the Internet Banking service can be accessed
through Internet by a Customer in a country other than Oman shall not be
interpreted to imply that the laws of the said country govern these terms and
conditions and/or the operations in the Internet accounts of the Customer
and/or the use of Internet Banking. 24. Use below Beneficiary details for Government Tax Payment Corporate Income Tax National Bank of Oman 1021381912001 Value Added Tax National Bank of Oman 10210348093001 Excise Tax Ahli Bank 9700071574001 |
Copyrights
BankDhofar, Sultanate of Oman, 2011.